These terms and conditions set out the legal relationship which is entered into by a person placing an order via this web site (‘you’).  This web site is operated by Flying Flowers (Jersey) Limited a company registered in Jersey (company number 42069) whose registered office is at Retreat Farm, St Lawrence, Jersey JE3 1GX (trading as Flowers Direct) (‘we’ or ‘us’).  Sections 9 and 13 apply to all users of this web site irrespective of whether an order is placed. 

 

Flowers Direct Mother’s Day £5 Voucher Terms and Conditions

- A £5 voucher shall be issued to customers placing individual orders between January 23rd and February 5th.
- Customers who qualify for the voucher will be contacted via email week commencing 6th February with details of their voucher.
- The voucher will be valid until the 18th March.
- Voucher cannot be exchanged for cash.
- The voucher can be redeemed against any single transaction with Flowers Direct where the value totals £30 or over, excluding any relevant delivery charges.
- After a voucher is redeemed, any refund against the original qualifying order will have the redeemed voucher value deducted.
- Vouchers cannot be used in conjunction with any other offers.
- Vouchers can be redeemed by placing your order online at flowersdirect.co.uk or by phone on 0808 144 0808.
- Flowers Directs’ general terms and conditions for using the website apply

If for any reason you do not hear from us regarding this offer, please call us on 0808 144 0808.

 

1. Basis of Contract

 

1.1  We operate a relay network made up of independent third party florists (the “Network Florists”) who fulfil orders taken centrally by us.  Most of the products we offer are supplied via Network Florists.  Where this is the case we will arrange for the preparation, supply and delivery of your ordered products by a Network Florist.

 

1.2  Certain of our products are prepared, supplied and delivered directly by us and where this is the case we will clearly disclose this in the product description appearing on this web site. 

 

1.3  By placing an order on this web site you offer to purchase the products contained in your order and agree to be bound by these terms and conditions.  The contract of sale is formed when you receive our e-mail confirming your order.  The contract of sale is concluded between you and the relevant Network Florist where you order a product which will be prepared, supplied and delivered by a Network Florist (and in this case we act as agent for the Network Florist).  The contract of sale is concluded between you and us where the product is identified as one which will be supplied by us directly. 

 

2. Products

 

2.1 We make every effort to ensure that the availability information on our web site is accurate and up to date, but there may be occasions when products advertised are not available for delivery to your chosen address on your chosen date (for instance because the Network Florist(s) covering your delivery address are out of stock of particular lines). 

 

2.2 Where your chosen product is unavailable a substitute of equal or greater value may be substituted without notice.

2.3 Flowers may be delivered in bud to ensure longer life.

2.4 In the event that we or the Network Florists are unable to supply your chosen product or a suitable substitute product we will notify you as soon as we can and reimburse your payment in full.

 

3. Prices and Ordering

 

3.1 Prices shown on this web site are subject to change without notice.  All prices shown include VAT at the appropriate rate where applicable.

3.2 When ordering both flowers and gifts for delivery to the same address only one delivery charge will apply.

3.3 In order for us or the Network Florist to deliver your order on the date you have requested we require complete and accurate details of the recipient, including a recognisable recipient name, address details, postcode and contact telephone number(s).  Please note that UK orders can only be accepted for delivery to addresses on the UK mainland and that we cannot deliver to PO boxes. Same day or next day delivery may occasionally not be available to some mainland addresses due to location or local conditions.

3.4 Your order will only be processed once full payment has been received. We accept payment by all major credit and debit cards, including Amex and Diners Club. If you are experiencing any problems processing your order / credit or debit card, please call our Help Line on 08457 501 224 or from outside the UK +44 1245 228 550.

 

3.5 When your payment has been processed you will be sent an order confirmation email with a unique purchase reference number.  Please use this reference number in any subsequent correspondence.

3.6 Please note that during the order process or registration your input information is captured live at the individual field level. In the event that an order or registration field is only partially completed we may use your email address captured in this way to send a follow-up email.

 

3.7 Orders for products containing alcohol cannot be accepted from customers under the age of eighteen and cannot be delivered to recipients under the age of eighteen.

3.8 Flowers Direct online discount voucher codes can only be used against purchases made from the Flowers Direct website; we are unable to accept any voucher codes through Network Florists. Voucher codes must be entered at the point of placing your order within the discount box provided on the checkout page. Only one voucher code can be used per order.  Voucher codes entitle you to a percentage discount on product prices only; the discount does not apply to delivery charges.  There is no cash alternative.

4. Delivery

 

4.1 Standard delivery charges are set out on the product ordering pages of this web site.

     

4.2 For delivery to some postcodes in remote areas there may be an additional delivery charge.  If this is the case you will be advised prior to delivery being made or the charges incurred.

 

4.3 Same Day Delivery to recipients on mainland UK is normally possible on orders received by us no later than 3.00 pm (GMT).

4.4 Next Day Delivery products are despatched by a Network Florist or, where a product is fulfilled by us, by one of our selected courier services or by Royal Mail First Class Packet Post.

 

4.5 Deliveries are generally available Monday to Saturday.  Deliveries will not normally be made on Sundays (with the exception of Mothers Day, when special delivery charges will apply) or on UK public holidays. Please contact our hotline 0808 144 0808 or +44 1245 228 550 if you require a special delivery at these times to see whether it is possible for us to arrange this delivery request.

 

4.6  We will always try our best to arrange for delivery of your order on the date you have requested.  Very occasionally circumstances arise which mean we will not be able to do this.  In such circumstances you will be given prior notice wherever possible and we will make arrangements to ensure delivery is achieved as close to the requested date as possible.

4.7 Hours of delivery are generally between 8:00am and 8:00pm and we will try to arrange for delivery before 4pm especially in the case of birthdays and anniversaries. However we cannot guarantee any specific delivery time. Where you are offered the option of expressing a preference for a.m. or p.m. delivery please note that we will try honour the preference but may not be able to do so. 

 

4.8  In the case of orders for funerals placed at least 48 hours in advance it is possible to select a preferred delivery time during the order process. This option should be used only for orders requesting delivery to the funeral or to a funeral parlour. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time and that all delivery details have been confirmed as current and accurate.

4.9 When delivery is to be made to locations where a third party recipient is involved (such as hospitals, airports, hotels and ships) the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to the recipient. When delivering to hospitals we generally try to arrange delivery by ward or in the case of courier deliveries to the hospital’s ‘goods in’ section.  However it is always possible that delivery will be rejected by the hospital or other third party recipient and we cannot accept any liability or offer a refund or replacement where this is the case.

4.10  If there are difficulties in delivering your order to the intended recipient we and/or the Network Florist reserve the right to contact the recipient using the contact details you provide on the order form. If you have not provided a telephone number for the recipient and their telephone number has not been registered as ex-directory we may take steps to obtain their telephone number in order to achieve a satisfactory delivery.

 

4.11  Whilst delivery confirmation will not automatically be sent to you, we should be able to give verbal confirmation or updates on request. Where an order needs to be traced we will use our reasonable endeavours to do so as quickly as we can.

 

5. Cancelling or Changing Your Order

 

5.1  Non-Perishable Goods (e.g. wine):  In accordance with the Distance Selling Regulations, you have the right to cancel an order for non-perishable goods at any time up to 7 working days from the day after you (or the recipient) receives them.  If you wish to cancel an order on this basis you must contact us within that period.  You (or the recipient) must also take reasonable care of the goods whilst in your or their possession and we or the Network Florist may require you or them to return them at your own cost.  You will be entitled to a full refund (including any postage and packing costs) where you cancel in accordance with this section 5.1.

5.2  Perishable Goods (e.g. cut flowers):

 

a)  Perishable goods for Next Day Delivery may (subject to 5.2(c) below) be cancelled provided we are notified of cancellation at least two days before the delivery date. 

 

b)  Perishable goods for Same Day delivery may (subject to 5.2(c) below) be amended or cancelled provided we are notified of cancellation at least one day before the delivery date (and may not be cancelled or amended if the order is placed later than this). 

 

c)  Perishable goods for delivery during the Valentine's, Mother's Day and Christmas periods may only be cancelled or amended if we are notified at least three days before the delivery date.

6. Complaints, Refunds and Returns

 

6.1 We are fully committed to ensuring that you receive the best possible service both in relation to orders placed with Network Florists and those dealt with by us directly. 

 

6.2  In relation to Network Florist orders, complaints about quality or delivery of the products are the responsibility of the Network Florist which sold and supplied the products.  However, we have set up a central complaints handling procedure that enables you to direct all complaints to us. We will then handle the complaint on your behalf and resolve the issue with the Network Florist. 

 

6.3  If you are not satisfied with the service that you have received please let us know and your complaint will be investigated. If your complaint is with regards to the condition of the flowers you have received please provide photographic evidence if possible. Our complaint handling process is available online by using the ‘Contact Us’ link, or we can be contacted by the following means:

 

By post: Customer Service Department, Flowers Direct Online, Saxon House, 27 Duke Street, Chelmsford, Essex  CM1 1HT

By phone:  0871 750 1224 (inside UK) / +44 1245 228 550 (outside UK). Lines are open from 9:00am – 5:00pm Monday – Friday

By email: customerservice@flowersdirect.co.uk

6.4 We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days. At our busiest times of year (around Valentine’s Day, Mother’s Day and Christmas) this may take slightly longer.

6.5 Because of the perishable nature of our cut flower products and in order to assist us in resolving your complaint please make any complaint within 3 working days delivery of your order where possible.  Complaints which are not made within 7 working days of the date of delivery may not be able to be processed.

6.6 Where the products supplied were not of satisfactory quality, upon receipt of photographic evidence we will arrange for you to receive a full refund or if you prefer (and subject to the availability of equivalent replacement products) a replacement. Where a refund or replacement is provided, you may be required to return the unsatisfactory products (at our cost or the Network Florist’s cost).

 

6.7 Where your complaint relates to late delivery, non-delivery or other service issues and we are satisfied that it is genuine we will (in the case of orders placed with a Network Florist) use every effort to investigate and secure an appropriate replacement or refund for you; or, where an order has been fulfilled by us directly, we will give you an appropriate replacement or refund.

6.8 Your statutory rights are not affected by anything in these terms and conditions.

 

7.  Privacy Policy

 

7.1 We will never share your personal information with third parties (other than Network Florists and any data processors acting on our behalf, for instance for the purpose of processing credit card transactions) without your prior consent.

7.2 We will always employ security technologies and methods which are in accordance with current industry standards in order to protect your information.  Our payment details page is protected using a 40-bit encrypted secure server, along with the added security of PGP encryption software. For your security we do not retain payment details (for instance credit card details) on our systems after an order has been processed.

 

7.3  Where an order is to be dealt with by a Network Florist we will pass the recipient’s details to the Network Florist solely for the purpose of enabling the Network Florist to fulfill the order.  We will not pass your details to the Network Florist.

 

8.  Liability

 

Save in the event of: (i) death or personal injury caused by our negligence or that of a Network Florist or of our or their employees, agents or contractors; (ii) fraud; (iii) any liability we or a Network Florist may have under UK product liability legislation; and (iv) any other liability which cannot legally be excluded, our liability to you and that of the Network Florist in respect of any order you place is limited to the value of the order including any VAT and P&P charges.

 

9.  Intellectual Property

 

All intellectual property rights (including copyrights, trade marks and design rights) in the content of this web site are owned or controlled by us.  In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose without our prior written permission.

 

10.  Third Party Information

 

We cannot be held responsible for material displayed on third party web sites (such as directory or price comparison sites) or any other third party materials.  The only prices that apply to our products are those stated in our catalogues and on our web site from time to time.

 

11.  Policies and Terms & Conditions

 

We reserve the right to make changes to our web site, policies, and these terms and conditions at any time.  The terms and conditions applicable to any order will be those in force at the time when the order was placed.  If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

12.  Events Beyond Our Reasonable Control

 

We and the Network Florists will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control.  Such causes would include (but are not limited to) extreme weather conditions, fire or flood and industrial action.

 

13.  Governing Law and Jurisdiction

 

These terms and conditions are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts in respect of any disputes arising from these terms and conditions or otherwise arising in respect of any order placed by you.