Support

Customer Service

1. Our complaint procedure is available online by using the contact us link. It is easy to use and confidential.
2. We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days.
3. Because of the perishable nature of Flowersdirect Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within one working day of delivery or the intended delivery. To help in dealing with your complaint we could ask for a photo of the flowers to conclude the anomaly quicker.
4. Should you be in any way dissatisfied with the Flowersdirect service, all complaints should be addressed to:
   
   By post
   Customer Service Department
   Flowers Direct Online
   Saxon House
   27 Duke Street
   Chelmsford
   Essex
   CM1 1HT
   
   By phone
   08457 501 224 (inside UK)
   +44 1524 520836 (outside UK)
   Lines are open from 8:30am - 5:00pm Monday - Friday, 8:30am - 2:30pm Saturday
   
   By email
   customerservice@Flowersdirect.co.uk