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Contact Us

If I have a problem, who can I contact?

Our Customer Service team are more than happy to help. If require any information or have a problem with something you have purchased from us, you contact via the following.

By Phone: (order line) 01245 228 550
By Phone: (customer services) 01245 228 551
By Email: customerservice@flowersdirect.co.uk

Call centre opening hours are:

Monday-Friday ... 9:00am to 5:00pm
Saturday, Sunday & Bank Holidays ... Closed

By Email: Using the contact us form below.
By Post: Flowers Direct Online
Saxon House
27 Duke Street
Chelmsford
Essex
CM1 1HT

Can we enhance our website?

We are always looking at ways to upgrade our service so any feedback from you is much appreciated. Please put your comments onto an email and send them to feedback@flowersdirect.co.uk.

If I’m having technical difficulties, who can I contact?

If you are having a technical problem with our website, please include as much information as possible and if possible a screenshot of the problem. To take a screenshot press the ‘Print screen’ key on the keyboard and paste (Ctrl+V) it into an email and send it to info@flowersdirect.co.uk.

I am a florist wanting to join Flowers Direct, who can I contact?

If you are a florist in the UK or Ireland and you wish to join our relay network. You can contact us via the following.

By Phone: 08449 943458
By Email: memberaccounts@flowersdirect.co.uk
By Post: Flowers Direct
c/o Flying Flowers (Jersey) Ltd
Flowers Direct Online
Saxon House
27 Duke Street
Chelmsford
Essex
CM1 1HT If you are already a member florist, and need support, please phone: 08449 943458

I would like to unsubscribe from Flowers Direct's mailing list, who can I contact?

We’re sorry to hear you no longer wish to receive our mailers. To unsubscribe, please send an email to unsubscribe@flowersdirect.co.uk, if possible forwarding on a copy of a newsletter you have recently received. Your email address will be removed from the database with 7 days.

I would like to become an affiliate of Flowers Direct.

Please see our affiliates page, click here

Contact Us Form

Or send us feedback with this form







Type of enquiry:*



Our head office address

Flowers Direct is a trading name of Flying Flowers (Jersey) Limited.


Registered in Jersey no 42069, Retreat Farm, St Lawrence, Jersey, JE3 1GX.


Flying Flowers (Jersey) Limited
T/A Flowers Direct Online
Retreat Farm,
St Lawrence,
Jersey,
JE3 1GX.


Company registration No: 42069 (Jersey)
Vat Registration No: 530901575

What are the contact telephone numbers for Flowers Direct?

Freephone order hotline: 01245 228 550
Customer Services: 01245 228 551
All other enquires: 01245 228 550
Overseas orders and enquires: +44 01245 228 550

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