If I have a problem, who can I contact?
Our Customer Service team are more than happy to help. If require any information or have a problem with something you have purchased from us, you contact via the following.
By Phone: (order line) 01245 228 550
By Phone: (customer services) 01245 228 551
By Email: customerservice@flowersdirect.co.uk
Call centre opening hours are:
Monday-Friday ... 9:00am to 5:00pm
Saturday, Sunday & Bank Holidays ... Closed
By Email: Using the contact us form below.
By Post:
Flowers Direct Online
Saxon House
27 Duke Street
Chelmsford
Essex
CM1 1HT
Can we enhance our website?
We are always looking at ways to upgrade our service so any feedback from you is much appreciated. Please put your comments onto an email and send them to feedback@flowersdirect.co.uk.
If I’m having technical difficulties, who can I contact?
If you are having a technical problem with our website, please include as much information as possible and if possible a screenshot of the problem. To take a screenshot press the ‘Print screen’ key on the keyboard and paste (Ctrl+V) it into an email and send it to info@flowersdirect.co.uk.
I am a florist wanting to join Flowers Direct, who can I contact?
If you are a florist in the UK or Ireland and you wish to join our relay network. You can contact us via the following.
By Phone: 08449 943458
By Email: memberaccounts@flowersdirect.co.uk
By Post:
Flowers Direct
c/o Flying Flowers (Jersey) Ltd
Flowers Direct Online
Saxon House
27 Duke Street
Chelmsford
Essex
CM1 1HT
If you are already a member florist, and need support, please phone: 08449 943458
I would like to unsubscribe from Flowers Direct's mailing list, who can I contact?
We’re sorry to hear you no longer wish to receive our mailers. To unsubscribe, please send an email to unsubscribe@flowersdirect.co.uk, if possible forwarding on a copy of a newsletter you have recently received. Your email address will be removed from the database with 7 days.
I would like to become an affiliate of Flowers Direct.
Please see our affiliates page, click here
Contact Us Form