Flowers Direct

What time will the flowers or gift be delivered?

Our local florist drivers and special delivery service will normally deliver during business hours – 9am until 5pm. If there is a specific delivery requirement (i.e. delivery to a school before 3pm) please detail this on the special delivery section of the order, and we will do our up most to try to accommodate your request.

However, during busy periods and florist half-day closing, these delivery times may differ slightly, and we reserve the right to deliver up until 8pm in exceptional occasions.

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What if the recipient is not available to accept the delivery?

As the flowers that you send may be a surprise, it is inevitable that in some cases the recipient may not be available to accept their flowers at the address you have provided.

If this is the case, our flower delivery driver will endeavor to try one of the following alternatives:

• Firstly, the florist delivery driver may leave your flower delivery either with a neighbour or in a safe place at the address, if this is possible.
• If this is not possible, the florist delivery driver shall try to deliver the flowers to the address later in the day, or return to the florist with the delivery.
• If it has not been possible to deliver the flowers, the florist's driver will leave a calling card to advise the recipient of the action taken, the whereabouts of the flowers and/or the shop's contact name and telephone number.

When contacted by the recipient, our florist delivery driver will arrange re-delivery for the same day if possible, next day or an agreed day (of the recipient's choosing).

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Is it possible to specify a delivery time for flowers or gifts?

With the obvious exception of funeral ceremonies, we are unable to guarantee delivery time preferences due to the demands placed upon our flower delivery drivers.

Please detail any preferences on the special delivery section of the order, and we will do our up most to try to accommodate for your request. Please remember that this is a preference, and we cannot guarantee or be committed to any specific delivery time.

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Is it possible to find out if my order has been delivered?

Yes, although as we deliver until 5pm and in exceptional circumstances until 8pm, it is best to wait until after 3pm on the date of delivery before enquiring. Our local florist drivers should be making their final rounds by this time.

If the delivery has not been made by this time, we should be able to confirm the status of delivery. If this is the case, your flowers will typically be awaiting delivery or re-delivery (having already tried to deliver your flowers or gift).

Alternatively, if you have sent a gift such as Champagne, wines or a hamper, we can trace the status of your order via our specialist delivery company at any time.

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Will I receive confirmation that my order has been delivered?

No, unfortunately we are unable to send an email to confirm that delivery has been made. However, if you wish to call our flower delivery order hotline on 0808 1440 808, our team will be more than happy to help and check the status of your order.

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Is it possible to amend details of my order?

The best method to ensure that your amendments are carried out immediately is to contact our order hotline quoting your order reference number, followed by your desired amendments.

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Can you guarantee the flower delivery time of funeral flowers?

Yes, when you place an order online or via our order hotline, you are able to specify the required flower delivery time. While placing your order, you will be given an option for ‘Funeral Flowers’ which allows you to specify the time of the funeral and name of the deceased.

If the flowers are to be delivered to a funeral director or chapel of rest, please provide as much detail as possible. As all our florists have local knowledge, you can be assured that they will take every care to ensure that your flowers are delivered in a timely manner.

It is important to ensure that you provide a contact telephone number for the intended delivery address, and for yourself should there be any difficulties with your order.

By selecting the ‘Funeral Flowers’, option we will adhere to your specified funeral time and instructions. Please note that any errors in delivery details may delay the delivery of your order, so please ensure that all details are accurate.

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How are orders delivered?

As a specialist floral gifting company, we are able to deliver flowers either via our exclusive network of local florists or via our specialist flower delivery courier service. Alcoholic gifts are dispatched from our central gifting centre in Morecambe, as are certain specialist ranges of bouquets.

If you would like further information regarding these services, please contact our customer services department on 0871 750 1224.

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