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Order hotline: 0808 1440 808
Customer service: 0871 750 1224 |
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| What time will the flowers
or gift be delivered? |
Our local florist drivers and special delivery service will
normally deliver during business hours – 9am until 5pm.
If there is a specific delivery requirement (i.e. delivery to
a school before 3pm) please detail this on the special delivery
section of the order, and we will do our up most to try to accommodate
your request.
However, during busy periods and florist half-day closing, these
delivery times may differ slightly, and we reserve the right
to deliver up until 8pm in exceptional occasions.
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| What if the recipient is not available
to accept the delivery? |
As the flowers that you send may be a surprise, it is inevitable
that in some cases the recipient may not be available to accept
their flowers at the address you have provided.
If this is the case, our flower delivery driver will endeavor
to try one of the following alternatives:
- Firstly, the florist delivery driver may leave your flower
delivery either with a neighbour or in a safe place at the
address, if this is possible.
- If this is not possible, the florist delivery driver shall
try to deliver the flowers to the address later in the day,
or return to the florist with the delivery.
- If it has not been possible to deliver the flowers, the
florist's driver will leave a calling card to advise the
recipient of the action taken, the whereabouts of the flowers
and/or the shop's contact name and telephone number.
When contacted by the recipient, our florist delivery driver
will arrange re-delivery for the same day if possible, next
day or an agreed day (of the recipient's choosing).
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| Is it possible to specify a delivery time
for flowers or gifts? |
With the obvious exception of funeral
ceremonies, we are unable to guarantee delivery time preferences
due to the demands placed upon our flower delivery drivers.
Please detail any preferences on the special delivery section
of the order, and we will do our up most to try to accommodate
for your request. Please remember that this is a preference,
and we cannot guarantee or be committed to any specific delivery
time.
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| As the flowers that you send may be a surprise, it is inevitable
that in some cases the recipient may not be available to accept
their flowers at the address you have provided... |
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| Is it possible to find out if
my order has been delivered? |
Yes, although as we deliver until 5pm and
in exceptional circumstances until 8pm, it is best to wait until
after 3pm on the date of delivery before enquiring. Our local
florist drivers should be making their final rounds by this
time.
If the delivery has not been made by this time, we should be
able to confirm the status of delivery. If this is the case,
your flowers will typically be awaiting delivery or re-delivery
(having already tried to deliver your flowers or gift).
Alternatively, if you have sent a gift such as Champagne, wines
or a hamper, we can trace the status of your order via our specialist
delivery company at any time.
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| Will I receive confirmation that
my order has been delivered? |
No, unfortunately we are unable to send an
email to confirm that delivery has been made. However, if you
wish to call our flower delivery order hotline on 0808 1440 808,
our team will be more than happy to help and check the status
of your order.
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| Yes, although as we deliver until 5pm and in exceptional circumstances
until 8pm, it is best to wait until after 3pm on the date of
delivery before enquiring... |
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| Is it possible to amend details
of my order? |
The best method to ensure that your amendments are carried
out immediately is to contact our order hotline quoting your
order reference number, followed by your desired amendments.
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| Can you guarantee the flower delivery
time of funeral flowers? |
Yes, when you place an order online
or via our order hotline, you are able to specify the
required flower delivery time. While placing your order,
you will be given an option for ‘Funeral Flowers’
which allows you to specify the time of the funeral and
name of the deceased.
If the flowers are to be delivered to a funeral director
or chapel of rest, please provide as much detail as possible.
As all our florists have local knowledge, you can be assured
that they will take every care to ensure that your flowers
are delivered in a timely manner.
It is important to ensure that you provide a contact telephone
number for the intended delivery address, and for yourself
should there be any difficulties with your order.
By selecting the ‘Funeral Flowers’, option
we will adhere to your specified funeral time and instructions.
Please note that any errors in delivery details may delay
the delivery of your order, so please ensure that all
details are accurate.
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| How are orders delivered? |
As a specialist floral gifting company, we are able
to deliver flowers either via our exclusive network of
local florists or via our specialist flower delivery courier
service. Alcoholic gifts are dispatched from our central
gifting centre in Morecambe, as are certain specialist
ranges of bouquets.
If you would like further information regarding these
services, please contact our customer services department
on 0871 750 1224.
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